Modernizing–Bellamy & looksoftware

Well, it’s been a while since my last blog. I’ve enjoyed some vacation, relaxing with friends and family while I recharge my batteries. I’ve also started the annual Fall Plan and traveled to talk with a few customers, so the blog had to take a back seat for a while. But I’m back with another post in the series on the process of modernizing applications on IBM i.

Today’s ISV that has done significant work to modernize and extend their solution is Bellamy Software (http://www.bellamysoftware.com/) which worked with looksoftware (http://www.looksoftware.com/) on significant tranformations.

Bellamy Software, a division of Sylogist Ltd., is a software solutions provider based out of Alberta, with solutions that have “streamlined business processes for municipalities, school districts and the private sector for over 30 years,” to quote their website.

My source this time is Derek Lutz, Director of Business Development - Public Sector, who was gracious enough to answer my questions.

 

Q: How are you bringing new customers to IBM i and Power Systems?

A: By hosting our application in the cloud and offering a SaaS solution. This brings down the cost for small and medium sized customers by removing the cost of architecture acquisition, maintenance and support. We have found that over 90 percent of our new customers are choosing our cloud solution. Our applications have always been deep, powerful, robust, comprehensive and integrated. The application functionality was fundamentally meeting the needs of their customers and when combined with cloud distribution and a modern, intuitive interface we find that new customers are very excited.

 

Q: Can you share some examples of customers doing new things with your solutions on IBM i?

A: We now set up most customers to receive their reports via email on the SaaS server thus reducing the amount of time we need to train users to work with output queues. We find the majority of our customers prefer this method as they can decide whether they need to physically print or they may simply save the PDF.

 

Q: Is modernization necessarily a long process? How much can be done in a short time?

A: We worked with our vendor to produce a working prototype in about three weeks. Of course delivering a production system took a bit longer but we have a development staff that is motivated and anxious to learn new technology and techniques. We use Newlook from looksoftware for our graphical needs. Newlook also supports our workflow and integration enhancements.

 

Q: Your product solves business problems for a specific industry or customer set. How does the modernization work you’ve done help satisfy those customers?

A: It’s easier to train new customers as many of them are already familiar with Web applications and not so much with text-based screens. Our cloud solution is fundamentally leveraging the application functionality that has been serving our customers well for many years. Modernization has allowed us to deliver this functionality in a manner that exceeds the very high expectations of end users today.

 

Q: Tell me about how your approach uses underlying IBM i capabilities.

A: We leveraged IBM i servers because of their power to support a large volume of customers and end users. The scalability, reliability and security of IBM i makes it the perfect platform for cloud-based applications.

We leveraged IBM i servers with the power to support a large volume of customers and end users. The servers themselves are hosted in a third-party facility that ensures maximum performance, bandwidth and 24/7 reliability.

 

Q: If you could give one message to the IBM i community about the value of modernization, what would that be?

A: Modernization does not have to be daunting and IBM i can be a proud member of your modern IT infrastructure.

 

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Wow. “The scalability, reliability and security of IBM i makes it the perfect platform for cloud based applications.” This is exactly what many of our ISVs are finding. While many people think of “modernization” as being purely about converting “green screen” to something else, ISVs like Bellamy really “get it.” They are taking on the world of commodity servers using less proven solutions by extending the value of their investment into the cloud. And they are succeeding. This is one of the messages I take with me all around the world as I explain the evolution of the IBM i platform, and its directions.

I want to thank Derek as well as Brendan Kay from looksoftware, who helped me connect to Derek. I am really enjoying the specific stories I hear as I do this series, and I hope you find value in them as well.

 

 

 

Modernizing – Mincron and LANSA

I’m continuing a series of conversations on the process of modernizing applications on IBM i, and the value modernization brings. As I did last time, I asked one of the vendors that works with other ISVs on improving existing solutions to get me in touch with one of those solution providers. Today, the ISV is Mincron (mincron.com), which used tools from LANSA (lansa.com). Mincron has a long, rich history of marketing and selling business applications for the IBM midrange platform dating back to the early 1980s on the System/38.

I got a chance to ask Greg Neal, director of product development for Mincron, some questions about their modernization experience. So let’s get to those questions and Greg’s answers.

Q: How is Mincron bringing new customers to IBM i and Power Systems?
A: As a software technology company, it is imperative that we be able to keep pace with technology, which has meant change from a character-based user interface to a more modern graphical user interface (GUI). We accomplished this using LANSA’s RAMP and aXes application modernization toolset. By partnering with LANSA, Mincron was able to transform our business applications from a green-screen user interface and single-path menu system to a GUI with a hierarchical menu tree structure and point-and-click user interface. The result has been six net new customers to the IBM i and Power System platform in the past 12 months.

Q: New customers; that always makes a good story! What do your customers find most beneficial about modernizing?
A: There are many benefits to application modernization but perhaps the most beneficial has to do with the human resource. Our customers have repeatedly told us that in order to be competitive, it is necessary that they be able to hire and retain the “best and brightest” people for their company. Because an organization’s software is the primary conduit by which they conduct business and where most employees spend the majority of their time, it is imperative that the software be as intuitive and easy to use as possible. The GUI makes this possible. Coming in at a very, very close second place is the gain in productivity you get with a modernized application, provided by features such as the ease of importing and exporting data to and from your database.

Q: Are there long-time users of the platform who have re-invested because of your solutions?
A: Yes! Mincron has a good number of long-term users who love the combination of Mincron’s business applications running on the IBM i on Power Systems. But this was at risk without modernization. By modernizing our applications we have been able to re-invigorate the customer base and create an excitement such that they continue to be loyal Mincron/IBM customers and will continue to invest in our products and services now and in the future.

Q: Investment protection lies at the core of modernization efforts. How much of your solution remains in tact, protecting that investment, after modernizing?
A: As an ISV, protecting our software development investment is Priority One. Mincron has spent a considerable amount of time and money developing our applications over the past 30+ years and it is essential that we protect that investment. The LANSA tools we used allowed us to retain 100 percent of our software development investment. We threw nothing away, we got rid of nothing, we used everything that we had. The new modern app rides on top of our existing app so there was nothing to rewrite. We know the existing business logic works so we knew the new application would be stable. As a bonus, you can choose to use our application with a green-screen character-based emulator or you can use the new GUI. This was a huge selling point in getting our existing customer base to adopt the new technology. They recognized that the risk was low. This is a BIG consideration for any application modernization project – risk at runtime. In our case, there was little-to-no risk.

Q: I asked this same question in my previous blog, but I’d like to get your answer, too, because companies that have not modernized often cite the potential length of the project as a reason they have not started: Is modernization necessarily a long process? How much can be done in a short time?
A: Mincron’s core business application, SmartDistributor, is a full ERP system designed for the wholesale distribution business. There are between 2,000 and 2,500 screens, between 3,000 and 3,500 programs, and several million lines of code. With LANSA’s help and guidance, we were able to produce a modernized version of SmartDistributor for sales demonstration purposes within 90 days of the project start date and we were able to install and go live at Beta Site within 5 months of the project start date. Of course, the product has evolved and improved over time but a first cut can be done in a very short period of time.

Q: In your customer set, is modernization more about getting to mobile device support, creating browser-based interfaces, getting to graphical client-based UI, or something else?
A: All of the above. Our customers wanted the GUI for their employees but they also wanted mobile apps for both employees and customers. While our initial focus was a GUI for our SmartDistributor ERP system, we also planned to develop mobile applications. With LANSA’s LongRange mobile application tool we were able to quickly develop mobile apps that run on the IBM i on Power Systems and we used our current, in-house RPG skillset to create them. Another advantage of this tool is that it allowed us to deploy to both Apple and Android devices without the need to acquire or hire the knowledge to do either. The combination of all of these things has allowed us to successfully bring modern applications for IBM i on Power Systems to market quickly and effectively.

 Providing more value to customers, protecting the investment of the ISV and the customer, and bringing new customers to their product and IBM i and Power Systems platform: these are great reasons to modernize. With these blogs, I am not trying to endorse any specific product set or approach – my goal is to show that there are several ways to modernize, and these ISVs have had great success by doing it. If you work for a company that truly values the investment it has made in its business solution through the years, it is worth your time to think about how that solution can be made more valuable by making it modern. First think, then act.

Stay tuned as I highlight other approaches in the near future. 

 

 

Modernizing –TMW and Profound Logic

 Investing in your assets, improving customer satisfaction, staying competitive, planning for growth – these are just a few reasons why an organization decides that the status quo is not aligned with its business objectives. In the IT world, companies spend money on hardware, software, education, services – all so they can do something different, something better, than what they’ve done before.

In the IBM i market, many of these efforts center around modernization, which is why investing to bring new technology to bear on existing software has been a frequent topic in this blog, in Tim Rowe’s blog, and in our recent Redbooks publication. And, in that same market, there are ISVs out there who are working to help others modernize.

This blog is the first in a series in which I have asked some of those ISVs to get me in touch with their customers. Why? Because I think hearing the stories of those who invested and saw value will help others understand what’s possible and feel comfortable following in the footsteps of those who have been successful.

Today’s blog started with me asking the people at Profound Logic (www.profoundlogic.com) if they would connect me with one of their many customers – in particular, I hope to reach one of the ISVs who used the Profound Logic technology to modernize their own solution. I received an immediate and enthusiastic reaction, and very soon they had passed my request on to TMW Systems.

TMW Systems (www.tmwsystems.com) provides solutions in the transportation industry. I asked them a few questions about the updates they have made to their solutions. They have a great story to tell, so I will let them tell it. 

Q: Can you share some examples of customers doing new things with your solutions on IBM i?
A: The Innovative product line of TMW Systems is now providing a path to a modernized user interface using Profound UI. This provides our customers with the functionality of a point-and-click browser interface for their younger users who might not be accustomed to a green-screen interface. It also enables access to their Innovative software system through smartphones and tablets for all of our Web Edition customers. 

Q: Your product solves business problems for a specific industry or customer set. How does the modernization work you’ve done help satisfy those customers?
A: Our new interface features tools such as drag-and-drop options for dispatch systems and the ability to provide useful visualization with charts and interactive mapping for resource planning and asset allocation. We are also particularly pleased that the new interface with Profound is more similar in look and feel to our other TMW product lines because many of our customers make use of more than one TMW product. 

Q: Investment protection lies at the core of modernization efforts. How much of (your, a customer’s, an ISV’s) solution remains in tact, protecting that investment, after modernizing?
A: With the addition of Profound UI, our IBM i customers can continue with their current equipment and platform, benefiting from the stellar reliability, data integrity, affordable operating cost and ease of customization in our product. For our customers making the decision to go forward with these systems, employee satisfaction and retention are important factors in the equation. Their users can now enjoy a browser interface with familiar point-and-click operation that also presents their data in a format they may find more appealing and less intimidating.

Q: Is modernization necessarily a long process? How much can be done in a short time?
A: Modernization does not have to be a long process at all using the Profound UI product. The time and effort will depend on the size of the application. If you plan ahead to determine the desired theme, the conversion from DDS to Rich UI can be accomplished very quickly with minimal tweaking. 

Q: In your customer set, is modernization more about getting to mobile device support, creating browser-based interfaces, getting to graphical client-based UI or something else?
A: Many of our customers want a solution that will work with their current equipment. By providing a browser-based solution, our customers gained the potential for universal access to our application from a variety of devices. Providing mobile access also helps to broaden the user base that can benefit from the software.

In summary, it’s clear there are ISVs out there reinvigorating their solutions using the latest in modernization technology on IBM i. I really appreciate the help I got from Profound Logic in getting the story from TMW Systems, and I want to specifically thank Matt Mullins, Director of Development at TMW, for providing me the answers.

I have asked similar questions of others who are using other modernization technology, so stay tuned for their viewpoints in future posts.

 

 

 

SUGA, SunGard and Excited Customers

One of the most exhilarating experiences in my job is watching a long-time user as they first see what their system can do Today!

Recently, I was able to witness this many times, when I attended the SUGA conference, which was held at the Disneyland Hotel and Convention Center in Anaheim. SUGA is a user group run by users of SunGard’s Public Sector products. SunGard, of course, is a major ISV with many products on many platforms, but one of their lines in the Public Sector is NaviLine, and a key part of that suite runs on IBM i. If you’ve watched the i marketplace for a long time, this product set was once called HTE.

Earlier this year, I had been invited to present to a group of SunGard Public Sector employees at their annual education event. I delivered the “IBM i Trends & Directions” presentation, and the reactions were quite positive. While I was visiting SunGard, though, I was also able to see some exciting transformations they were making in their product line. They were updating a part of their product set to create brand new graphical interfaces, with significant functional enhancements for their customers who use the IBM i-based solutions. They had just gotten started, but their progress was impressive.

Shortly after my visit to their development site, I was invited to give my “Trends” presentation for the users at the SUGA conference. I showed up a day early, because I wanted to talk to the SunGard development team again. The first one I ran into was Kevin Mooney, Director of NaviLine Public Administration Support, and he was smiling.

 “We’ve been giving demos, previewing that new interface and the new function, and we are getting great reactions. Customers are very excited,” Kevin told me.

We discussed it for a while, and soon it became clear that I had to see this for myself. So I attended a session where the SunGard team was demonstrating the new look and new capabilities. The reaction? The room was full of happy customers, anxious to get the new system.

You see, to many IBM i clients – perhaps to most IBM i clients – the application they use is what they see as “the system.” They don’t see any more of IBM i or Power Systems than what shows up through the interface to the software they use to do their jobs – software such as the application I was watching, which is devoted to helping utilities (such as power companies or water companies) run their businesses.

When the application interface is the decades-old 5250 green screen, customers can get their jobs done – of course. But the customers also assume that this interface is the only interface available; they think of the platform as “old.”

But when an ISV uses the latest technology to provide interfaces that are powerful, intuitive and obvious, then customers have an entirely new view of the platform. It seems like a new “system!” And when, like SunGard, they also take advantage of some redesigning to give clients even more capabilities, the reactions are extremely positive.

These NaviLine customers really love their existing systems – most of them still think of them as the “iSeries” – for all the same reasons most clients do: it’s reliable, it’s easy, it runs the business. They don’t want to consider another system or operating system. But they also want the power that comes from using modern tools, and they want to see their solution providers investing in those tools.

That’s what these customers saw at SUGA, and I was very happy to share that experience. Nothing demonstrates the power of the platform better than a user who is taking advantage of the innovative technology we have built: “We” being IBM and our software partners.

 

 

 

Winning Customers with Modernization & IBM i – Modernization Part 4

While I was on my trip to Australia and New Zealand to participate in conferences and to speak with IBM i customers and partners, I ran across two more stories dealing with modernization and IBM i. Well, OK, I ran into more than two stories, but these highlight an important reason to modernize: Winning Customers.

The first story is about an application called Moorepayhr, which evolved from a traditional RPG application. The company behind this application is now called NGA Human Resources. You might have read about them recently in an article in IT Jungle written by Dan Burger. I highly recommend you read through it, because the story of this application is quite interesting. Moorepayhr comes from the Preceda On Demand solution Dan mentions.

For the purposes of this blog, the key point is this: the new, modern, Software as a Service application was successful in bringing new clients – to NGA, and to IBM i. How successful? NGA brought 1,000 new clients to IBM i, in the first year of Moorepayhr! Their solution competes with on-premise solutions, and with other solutions in the cloud/SaaS world, and they won 1,000 new clients with their modern approach, which still has RPG as its core business processing language.

The second story for this blog comes from a tweet I saw from partner looksoftware. They worked with Paragon Consulting Services, which owns a solution called Metalware, which is used in the metals industry. Did you know there are applications for the “metals industry?” That’s one of the great things about this platform – you seem to be able to find applications specific to almost any industry! Well, Metalcraft is one of those solutions, but it was challenged by the perception of its application as being out of date because of the interface it used.

Working with looksoftware, Paragon gave Metalware a new look, and the results were dramatic. According to their case study “As soon as we started showing this to our prospective customers, we had immediate results. Our customer growth increased by 100%,” said Shawne O’Connor, Director at Paragon. 100%! That’s a business result. And again, because their solution runs on Power Systems and IBM i, they are bringing new clients to the platform.

Our marketplace has always been driven by solutions. “Application System” is still at the heart of what the IBM i platform is. When our application vendors take advantage of the new capabilities IBM i provides, when they provide powerful modern solutions with the kinds of interfaces clients want, delivered on a system in the customer shop, or over the Internet in a SaaS or Cloud solution, they continue to win, and the platform gains new users.